Support

Help with the WhipLash app for iOS and Android.

We read every message and normally reply within a few days.

What WhipLash is

WhipLash is a free educational guide to the Stellar network, the Lobstr wallet, the Stellar decentralised exchange and the financial history behind them. It is reading material with search and navigation. It is not a wallet and not an exchange.

What WhipLash does not do

It does not hold, move or custody any funds.
It does not connect to a wallet and never asks for a secret key or recovery phrase. Anyone asking you for those, in any app or chat, is trying to rob you.
It does not give financial advice. The content is educational and the risk is yours.

Common questions

The app will not open or a page looks broken. Close it fully and reopen it. If it persists, reinstall from the store, then email us with your device model and OS version.

I found something wrong in the guide. Please tell us which section and what is wrong. Corrections ship in the next update.

How do I remove my data? The app keeps only anonymous counters on your device. Uninstalling removes them. See the privacy policy for the detail.

Is there a cost? No. The app is free, with no subscription, no in-app purchase and no advertising.

Reporting a security issue

Email support@whiplashapp.biz with the details and how to reproduce it. Please do not post it publicly before we have had a chance to fix it.